The last shipment was damaged.

有破损 (yǒu pò sǔn — “there is damage”) is the factual opener to a damage claim, and keeping it factual is the key to a productive resolution. 破损 specifically means physical breakage or crushing — a box that’s caved in, a product that’s cracked, packaging that’s torn. It’s distinct from 瑕疵 (xiá cī, a quality defect) which means something is wrong with the product itself, not the result of shipping handling. The distinction matters because it determines who you’re asking for compensation: the factory (if the product was defective), or the shipping forwarder (if the packing was adequate but the carrier damaged it).

The evidence packet for a damage claim should include: photos of the damaged goods, photos of the packaging (especially if it shows external crushing or impact), a photo of the shipping label (for tracking reference), and a count of damaged vs intact units. The more specific the better: “大约10%破损” (about 10% damaged) is actionable; “好多都坏了” (a lot of them are broken) is not. Chinese suppliers process damage claims by the numbers — quantity damaged, value of damaged goods, replacement cost. Give them the numbers upfront, not just the emotion.

The packaging verdict — was the packaging adequate? — is the most important determination after shipping damage. If the outer carton is crushed and the product is crushed, the carrier likely handled it roughly, but the packaging may also have been insufficient. If the outer carton is pristine and the product inside is broken, the internal packing (泡沫, foam; 气泡膜, bubble wrap; 隔板, dividers) failed. The phrase 外箱完好, 内部破损 (outer carton intact, internal contents damaged) is a clear statement that the packaging design, not the carrier, is the problem. This distinction determines whether the factory should bear the loss or help you claim against the carrier.